Throughout the digital transformation, automation and artificial intelligence technologies have proven indispensable for efficiently handling eDiscovery projects. Unfortunately, the eDiscovery platforms available in the early 2000's also presented cost, time, and manpower challenges that many small and mid-size firms have yet to overcome on their own.
So instead, eDiscovery projects are farmed out to alternative legal service providers and legal industry consultants. Some clients even adopt eDiscovery platforms for their own in-house use. In both scenarios, law firms lose out on a substantial amount of work that used to automatically come to them.
Attorneys also lose out on a key function – the ability to read their clients data and form their own intimate and deep understanding of the ins and outs of their clients’ business operations. Instead, they must put their trust in outside parties to tell them what is important and why.
Thankfully, the market is shifting again. Technology that used to be inaccessible to small and mid-size law firms is now affordable and much easier to use and maintain through a SaaS delivery model. SaaS platforms open new avenues for attorneys to provide end-to-end eDiscovery services in their firms. By doing so, attorneys remove the middle men and rely on internal tools and processes to make that all-important connection between their expertise and their clients’ needs.
Attorneys that outsource eDiscovery lose out on the ability to read their clients data and form their own intimate and deep understanding of the ins and outs of their clients’ businesses.